Indian IT, BPO firms feature among world's best: Survey

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The survey identified the 100 best IT and BPO service providers from 17 countries, including 43 US-based and 29 India-based companies, across 10 categories such as technology providers, customer service, business-process and regions.

However, "the presence of four companies each from China and Malaysia, and three each from Russia and Brazil serves as a gentle reminder that these countries are emerging as viable outsourcing destinations," the release stated.

Two companies each headquartered in Argentina, Canada, Mexico, the Philippines, Singapore and the UK have made it to the list, while only one from the Czech Republic, France and Ukraine figure in it.

India's No.2 IT services provider Infosys Technologies was listed among the top 10 in five categories.

The other companies to feature among the top firms across multiple categories include India's HCL Technologies (among top 10 in four categories), and America's 24/7 Customer and Neoris, India's Genpact, EXL Services, TCS and WNS Global Services and Philippines' SPi Technologies (among top 10 in three categories).

According to the survey, a total of 436 M&A deals took place in the services industry, with nearly one-third of the respondents saying they merged with or acquired one or more providers.

Of these, 11 percent confirmed acquisition of a consulting firm.

Forty-seven percent of those surveyed saw the sliding dollar and the strengthening currencies of some key outsourcing destinations like India, the Philippines and Canada as the most critical business concern.

In the survey, India emerged as the hub for global delivery with 57 percent of the employees engaged in delivery centers located in the country, followed by 18 percent in the US.

"The 2008 Global Services 100 represents the world's best providers of technology, customer service and business process services," said Pradeep Gupta, chairman of CyberMedia.

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