Genpact to focus on inorganic growth, eyes "big ticket acquisitions"

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"We will now be looking at big ticket acquisitions. Human resources, financial services, banking and captives are some interesting areas. However, we are looking at all options," Pramod Bhasin, president and CEO, Genpact, said.

Speaking on the sidelines of Nasscom's India Leadership Forum 2008 in Mumbai, Bhasin said the firm is looking at India, US and Europe for its upcoming acquisition that will bring "quality management in the organization."

According to Bhasin, although the US continues to be a large part of the firm's revenue source, yet, the subprime crisis and subsequent economic slowdown in the US is forcing the firm to look elsewhere such as Eastern Europe, Japan, Philippines and China.

"Business is as usual. We are sharpening our skills. We have to play by strength and not be defensive," Bhasin said.

"We are leaders in China in terms of revenues," he added.

Though Genpact employs 33,000 employees globally, yet attrition (at an annual rate of 33 percent) continues to be a major bugbear for the firm.

"The job hopping in the BPO industry is something which is just not acceptable. We are taking a very strict view of this. If we find a resume with more than 3 or 4 shifts in a small period, we just don't consider that employee," said Bhasin, adding that some of the best talent that Genpact has seen, come from Meghalay, Assam and other north-eastern states.

About Genpact

Genpact manages business processes for companies around the world. The firm combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform.

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